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Shipping
Shipping
We ship with United States Postal Service (USPS) and United Parcel Service (UPS).
USPS Priority Mail is an expected delivery time of 1-3 days and is not guaranteed delivery. USPS Priority Mail Express is guaranteed.
UPS Ground has expected delivery of up to 5 business days. UPS Next Day Air and 2nd Day Air do not include Saturday. Delivery duration applies to Monday-Friday.
Expected delivery is calculated from the time the order is shipped not from when the order is placed.
We ship orders Monday – Friday and most orders ship same day if ordered by 4:00 PM Eastern Time. Orders placed after 5:00 PM are shipped the next business day.
Order Status
Has My Order Shipped?
Login to your account here to check your order status.
How do I change quantities or cancel an item in my order?
Please contact Anderson Powerlifting at [email protected] to change or cancel an order.
How do I track my order?
Please check your email for a tracking number.
My order never arrived.
Login to your account here to check your order status. If order is marked “Complete”, please contact Anderson Powerlifting at [email protected]
An item is missing from my shipment.
Login to your account here to check your order status to ensure all packages have shipped. If order is marked “Complete”, please contact Anderson Powerlifting at [email protected]
My product is missing parts.
Login to your account here to check your order status to ensure all packages have shipped. If order is marked “Complete”, please contact Anderson Powerlifting at [email protected]
My Account
How do I sign up for a new account?
Click here to sign up for an account. You can also create an account during the checkout process.
How do I edit my account information?
Login to your account here. Click on “Addresses” to change your billing or shipping address. Click on “Account Details” to change other information, including email address and password.
How do I retrieve a lost password?
Click here and click “Lost your password?” at the bottom of the login form. Enter your username or email address and you will receive a link to create a new password via email.
How do I return my product?
See our Returns page or contact Anderson Powerlifting at [email protected] to refund an order.
I received the wrong product.
If you feel that you have received the wrong product, please contact contact Anderson Powerlifting at [email protected] within 72 hours of receiving the product.
Guarantees
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Sales tax will only be charged on orders with a shipping address or in-store pickup in Texas.
I have a question on my charges.
Login to your account here. Click on “Orders” to see all orders placed with us. If you still have questions, please contact Anderson Powerlifting at [email protected]
I need a copy of my receipt/invoice.
Login to your account here. Click on “Orders” to see all orders placed with us. Click “View” to see invoice details.
When will my credit appear on my account?
Credits are issued by our office within 1 business day of returns or cancellations. It may take several days for the credit to appear on your card statement.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Coupons
How do I use a coupon?
Coupon codes can be added from the Cart page or on the Checkout Page. On the Cart page there is a box just below the list of products in your cart. Enter the code and click “Apply coupon”. On the Checkout page at the top is a box that says “Have a coupon?”. Click “Click here to enter your code” and enter your coupon and click “Apply coupon”.